PantryOS — Terms of Service
Effective date: August 7, 2026 Provider: Nexus Connect ("Nexus Connect," "we," "us," "our"), operator of PantryOS. Contact: support@thepantryos.com
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the PantryOS software-as-a-service application and related websites and services (the "Service"). By creating an account, clicking "I agree," or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (the "Customer" or "you"). If you do not agree, do not use the Service. You represent that you are at least 18 and authorized to bind the Customer.
2. Definitions
- Customer — the pantry, nonprofit, church, or organization that subscribes.
- Authorized Users — staff/volunteers the Customer permits to use the Service.
- Beneficiary Data — personal information about the individuals and households
a Customer serves (names, contact details, addresses, household size, dietary/ allergy flags, visit history, and SMS consent), entered into or collected through the Service by or on behalf of the Customer.
- Customer Data — all data the Customer or its Authorized Users submit,
including Beneficiary Data and account/configuration data.
3. The Service; accounts
3.1 We grant the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term, subject to these Terms.
3.2 You are responsible for your account, your Authorized Users, and all activity under your account, and for keeping credentials secure. Notify us promptly of any unauthorized use. We recommend enabling two-factor authentication.
3.3 The Service is multi-tenant; each Customer's data is logically isolated. You may not attempt to access another Customer's data.
4. Subscriptions, trials, billing, and cancellation
4.1 Plans. The Service is offered on subscription plans (e.g., Basic and Pro), with optional add-ons, billed monthly or annually as shown at checkout. Current pricing is presented on the pricing page and at checkout.
4.2 Free trial. New Customers may receive a 14-day free trial. A payment method is required to start the trial. If you do not cancel before the trial ends, the plan you selected begins and your payment method is charged. One free trial per organization.
4.3 Billing & auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, until cancelled. You authorize us and our payment processor to charge your payment method for all fees.
4.4 Payment processor. Payments are processed by Stripe; we do not store full card numbers. Your use of payment features is also subject to Stripe's terms.
4.5 Cancellation. You may cancel at any time from the billing portal. Cancellation takes effect at the end of the current billing period; you retain access until then. After cancellation, access to paid features ends and your account may be suspended.
4.6 Refunds. Except as required by law: monthly plans are non-refundable (cancel anytime; the free trial is your evaluation period). Annual plans may be refunded if you request cancellation within 30 days of the annual charge.
4.7 Price changes. We may change prices; changes apply to the next renewal and we will provide reasonable advance notice.
4.8 Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
4.9 SMS usage. Plans include a monthly text-message allowance; excessive usage may be rate-limited. Additional messaging capacity may be offered separately.
5. Text messaging (SMS)
5.1 The Service can send text messages (e.g., pantry-day notices, "your order is ready") to individuals who have opted in through the Customer's public sign-in or otherwise provided consent.
5.2 Consent, frequency, opt-out. Message frequency varies. Reply STOP to unsubscribe; reply HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
5.3 The Customer is responsible for ensuring it has a lawful basis and valid consent to send messages to its recipients and for compliance with the TCPA, CTIA guidelines, and carrier requirements. We provide the opt-in/opt-out mechanisms; the Customer must use them appropriately.
5.4 Consent to receive messages is not transferable between senders and is scoped to the specific Customer that collected it.
6. Customer Data and privacy
6.1 As between the parties, the Customer owns its Customer Data (including Beneficiary Data). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service.
6.2 Roles. For Beneficiary Data, the Customer is the data controller and we act as a data processor on the Customer's behalf. Our processing is described in the Privacy Policy and any Data Processing Addendum.
6.3 Your obligations. You represent that you have the right and any necessary consents to collect and submit Customer Data, including Beneficiary Data, and to have it processed through the Service.
6.4 Vulnerable populations. You acknowledge the Service may hold sensitive personal information about vulnerable individuals and agree to handle it lawfully and only for legitimate charitable-service purposes.
7. Acceptable use
You will not: (a) use the Service unlawfully or to harm others; (b) upload malware or attempt to breach security or access other tenants' data; (c) reverse engineer, resell, or provide the Service to third parties except your Authorized Users; (d) send unlawful, harassing, or non-consented messages; (e) use the Service to store data you are not authorized to hold. We may suspend accounts that violate this Section or that create risk to the Service or others.
8. Intellectual property
The Service, its software, and all related IP are owned by us and our licensors. These Terms grant no rights except the limited use right in Section 3. Feedback you provide may be used by us without restriction.
9. Third-party services
The Service integrates third-party services (e.g., Stripe for payments, Twilio for SMS, Microsoft (Outlook) for email, and our hosting provider). Their availability and terms are outside our control; we are not responsible for third-party services.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS WHERE APPROPRIATE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service, your messaging to recipients, or your breach of these Terms, except to the extent caused by our willful misconduct.
13. Term, suspension, and termination
13.1 These Terms apply while you use the Service. Either party may terminate as provided here or in the subscription.
13.2 We may suspend or terminate access for non-payment, violation of these Terms, or risk to the Service or others.
13.3 Data on termination. For a limited period after termination (30 days), you may request an export of your Customer Data. After that period, we may delete Customer Data in the ordinary course, subject to legal retention requirements.
14. Changes to these Terms
We may update these Terms; material changes will be notified (e.g., by email or in-app). Continued use after the effective date constitutes acceptance.
15. Governing law; disputes
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Missouri, and each party consents to the personal jurisdiction and venue of those courts.
16. Miscellaneous
Entire agreement; no waiver; severability; you may not assign without our consent; we may assign in connection with a merger or sale; force majeure; notices to the addresses on file.
17. Contact
Questions about these Terms: support@thepantryos.com.